@extends('admin.layout.app')
@section('content')
    <style>
        .chat-message {
            display: flex;
            margin-bottom: 10px;
            max-width: 75%;
            word-wrap: break-word;
        }

        .chat-message.user-message {
            justify-content: flex-start;
        }

        .chat-message.admin-message {
            justify-content: flex-end;
            margin-left: auto;
        }

        .chat-message .bubble {
            padding: 8px 12px;
            border-radius: 15px;
            position: relative;
            font-size: 14px;
            line-height: 1.4;
            max-width: 100%;
        }

        .user-message .bubble {
            background: #f1f0f0;
            /* light grey */
            border-top-left-radius: 0;
        }

        .admin-message .bubble {
            background: #d9fdd3;
            /* WhatsApp green bubble */
            border-top-right-radius: 0;
        }

        .chat-message .time {
            display: block;
            font-size: 11px;
            color: #666;
            margin-top: 3px;
            text-align: right;
        }
    </style>
    <div>
        <!-- Page Header -->
        <div class="flex flex-col sm:flex-row items-center justify-between mb-6">
            <div>
                <h3 class="text-xl font-bold text-gray-800">Support</h3>
                <p class="text-sm text-gray-500 mt-1">Manage Support Chats and Tickets</p>
            </div>
        </div>

        <div class="bg-white rounded-xl shadow-sm border border-gray-100 overflow-hidden">
            <div class="p-6">
                <div class="overflow-x-auto">
                    <table id="listDataTable" class="w-full text-left border-collapse">
                        <thead>
                            <tr class="bg-gray-50 border-b border-gray-100 text-gray-600 text-sm uppercase tracking-wider">
                                <th class="p-4 font-semibold rounded-tl-lg">ID</th>
                                <th class="p-4 font-semibold">User</th>
                                <th class="p-4 font-semibold">Title</th>
                                <th class="p-4 font-semibold rounded-tr-lg">Action</th>
                            </tr>
                        </thead>
                    </table>
                </div>
            </div>
        </div>
    </div>

    <!-- Support Modal -->
    <div class="modal fade" id="supportModal" tabindex="-1" role="dialog" aria-hidden="true">
        <div class="modal-dialog modal-lg modal-dialog-centered modal-dialog-scrollable">
            <form class="modal-content border-0 shadow-lg rounded-xl overflow-hidden" id="add_support">
                <input type="hidden" name="id">
                <div class="flex items-center justify-between p-6 border-b border-gray-100 bg-gray-50">
                    <h5 class="text-lg font-bold text-gray-800 m-0">Support Conversation</h5>
                    <button type="button" class="text-gray-400 hover:text-gray-600 transition-colors" data-bs-dismiss="modal">
                        <i class="mdi mdi-close text-xl"></i>
                    </button>
                </div>
                <div class="p-6 bg-white space-y-4 flex flex-col h-full"> 
                    <!-- Conversation Area -->
                    <div class="chat-box p-4 border border-gray-200 rounded-lg bg-gray-50 flex-grow" id="chatBox" style="min-height: 300px; max-height: 400px; overflow-y: auto;">
                        <!-- Messages will be appended here -->
                    </div>

                    <!-- Reply Box -->
                    <div class="mt-4 border-t border-gray-100 pt-4">
                        <label for="message" class="block text-sm font-medium text-gray-700 mb-2">Your Reply</label>
                        <textarea class="w-full px-4 py-2 border border-gray-200 rounded-lg focus:outline-none focus:ring-2 focus:ring-blue-500 focus:border-transparent transition-all sm:text-sm" name="message" rows="3" placeholder="Type your reply..."></textarea>
                    </div>
                </div>
                <div class="flex items-center justify-end gap-3 p-6 border-t border-gray-100 bg-gray-50">
                    <button type="button" class="bg-white border border-gray-200 text-gray-700 hover:bg-gray-50 font-medium py-2 px-5 rounded-lg transition-colors focus:outline-none" data-bs-dismiss="modal">Close</button>
                    <button type="submit" class="bg-blue-600 hover:bg-blue-700 text-white font-medium py-2 px-5 rounded-lg shadow-sm transition-colors addUpdate focus:outline-none focus:ring-2 focus:ring-blue-500 focus:ring-offset-2">Send Reply</button>
                </div>
            </form>
        </div>
    </div>
@endsection
@section('customJs')
    <style>
    /* Custom DataTables Tailwind Styling */
    div.dt-container div.dt-search input {
        border: 1px solid #e5e7eb;
        border-radius: 0.5rem;
        padding: 0.5rem 1rem;
        outline: none;
        transition: all 0.2s;
        font-size: 0.875rem;
    }
    div.dt-container div.dt-search input:focus {
        border-color: #3b82f6;
        box-shadow: 0 0 0 2px rgba(59, 130, 246, 0.1);
    }
    div.dt-container div.dt-length select {
        border: 1px solid #e5e7eb;
        border-radius: 0.5rem;
        padding: 0.35rem 2rem 0.35rem 0.75rem;
        font-size: 0.875rem;
        outline: none;
    }
    div.dt-container div.dt-length select:focus {
        border-color: #3b82f6;
        box-shadow: 0 0 0 2px rgba(59, 130, 246, 0.1);
    }
    .dt-paging-button {
        border-radius: 0.375rem !important;
        border: 1px solid #e5e7eb !important;
        background: white !important;
        font-size: 0.875rem !important;
        padding: 0.5rem 0.75rem !important;
        margin: 0 0.125rem !important;
    }
    .dt-paging-button.current {
        background: #eff6ff !important;
        color: #2563eb !important;
        border-color: #bfdbfe !important;
        font-weight: 500 !important;
    }
    .dt-paging-button:hover:not(.current):not(.disabled) {
        background: #f9fafb !important;
        border-color: #d1d5db !important;
        color: #374151 !important;
    }
    </style>
    <link rel="stylesheet" href="https://cdn.datatables.net/2.1.3/css/dataTables.dataTables.css" />
    <script src="https://cdn.datatables.net/2.1.3/js/dataTables.js"></script>
    <script type="text/javascript">
        function reload_data_table(ele) {
            $(ele).DataTable().ajax.reload(null, false);
        }
        $(document).on('submit', '#add_support', function(event) {
            event.preventDefault();
            $.ajax({
                url: "{{ route('admin_support_reply') }}",
                method: 'POST',
                data: new FormData(this),
                dataType: 'JSON',
                contentType: false,
                processData: false,
                success: function(data) {
                    webinaToast({
                        type: data.type,
                        message: data.text
                    });
                    if (data.type == 'success') {
                        reload_data_table('#listDataTable');
                        $('#supportModal').modal('hide');
                    }
                }
            });
        });

        function openSupportForm(edit_id = 0) {
            if (edit_id) {
                $('.addUpdate').text('Update');
            } else {
                $('.addUpdate').text('Save');
            }

            // Clear form and chat
            $("#supportModal").find(
                "input[name='id'], textarea[name='message']"
            ).val('');
            $("#chatBox").html(''); // clear chat box

            $("#supportModal").modal('show');

            if (parseInt(edit_id) > 0) {
                $.ajax({
                    url: "{{ route('admin_support_edit') }}",
                    method: "POST",
                    data: {
                        id: edit_id
                    },
                    dataType: "JSON",
                    success: function(data) {
                        // set hidden id
                        $('#add_support [name="id"]').val(data.id);

                        // populate conversation
                        if (data.message && Array.isArray(data.message)) {
                            data.message.forEach(function(msg) {
                                let msgHtml = '';

                                if (msg.role === "user") {
                                    msgHtml = `
                                    <div class="chat-message user-message">
                                        <div class="bubble">
                                            ${msg.message}
                                            <div class="time">${msg.timestamp}</div>
                                        </div>
                                    </div>`;
                                } else if (msg.role === "admin") {
                                    msgHtml = `
                                    <div class="chat-message admin-message">
                                        <div class="bubble">
                                            ${msg.message}
                                            <div class="time">${msg.timestamp}</div>
                                        </div>
                                    </div>`;
                                }

                                $("#chatBox").append(msgHtml);
                            });

                            // Auto scroll to bottom
                            $("#chatBox").scrollTop($("#chatBox")[0].scrollHeight);
                        }
                    }
                });
            }
        }


        function load_dataTable() {
            $('#listDataTable').DataTable({
                "pageLength": 10,
                "lengthMenu": [10, 20, 50, 100, 200],
                "language": {
                    "lengthMenu": '_MENU_',
                    "sSearch": "",
                    "searchPlaceholder": "Search records",
                    paginate: {
                        next: '<i class="fa fa-angle-double-right" aria-hidden="true"></i>',
                        previous: '<i class="fa fa-angle-double-left" aria-hidden="true"></i>'
                    }
                },
                "processing": true,
                "serverSide": true,
                "ajax": {
                    url: "{{ route('admin_support_fetchAllList') }}",
                    type: "POST",
                    data: {}
                },
                "columnDefs": [{
                    "orderable": false,
                    "targets": [3]
                }, ],
                "order": [
                    [0, 'desc']
                ],
            });
        }
        $(document).ready(function() {
            load_dataTable();
        });

        function updateStatus(id) {
            event.preventDefault();
            webinaFire({
                icon: "question",
                title: "Are you sure to change status?",
                acceptButton: "Yes, change it!",
                cancelButton: "Cancel",
                message: "",
                accept: function() {
                    if ($("#" + id + "_status").is(":checked")) {
                        var status = 0;
                    } else {
                        var status = 1;
                    }
                    $.ajax({
                        url: "{{ route('admin_support_status') }}",
                        method: 'POST',
                        data: {
                            id: id,
                            status: status
                        },
                        dataType: 'JSON',
                        success: function(data) {
                            webinaToast({
                                type: data.type,
                                message: data.text
                            });
                            if (data.type == 'success') {
                                reload_data_table('#listDataTable');
                            }
                        }
                    });
                }
            });
        }

        function supportDelete(id) {
            event.preventDefault();
            webinaFire({
                icon: "question",
                title: "Are you sure to Delete?",
                acceptButton: "Yes, Delete it!",
                cancelButton: "Cancel",
                message: "",
                accept: function() {
                    $.ajax({
                        url: "{{ route('admin_support_delete') }}",
                        type: 'delete',
                        data: {
                            id: id
                        },
                        dataType: 'json',
                        success: function(data) {
                            webinaToast({
                                type: data.type,
                                message: data.text
                            });
                            if (data.type == 'success') {
                                reload_data_table("#listDataTable");
                            }
                        }
                    });
                }
            });
        }
    </script>
@endsection